What Information We Hold and Why
When you register, we collect your name, email address, phone number and the payment method you choose — whether that is JazzCash, Easypaisa, Raast or a bank transfer. This is the minimum we need to verify your account and process transactions. When you deposit or withdraw,
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our payment processor records the transaction reference and wallet identifier tied to that session; we do not store your full JazzCash or Easypaisa PIN at any point. We also collect device data — your browser type, operating system and session timestamps — to keep your mobile
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access secure and to detect unusual login patterns. If you reach our support team, the content of that conversation is kept on record so we can follow up accurately. We do not sell your personal information to third parties. Data is shared only with the payment
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processors and fraud-detection services that are necessary to run the platform, and only under agreements that require them to protect it. Retention periods depend on the type of data: account records are held for as long as your account is active; transaction logs are kept for
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the period required by applicable financial compliance rules in the regions where we operate. You can request a copy of the data we hold on you at any time by contacting us through the channels listed in the support section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.